Designing for Chatbots and Conversational Interfaces

About the Speaker:

Bhargava Chowdary, Principal Product Designer at Helpshift

• He has been working with Helpshift for more than 8 years, designing and helping launch various products for the global market
• He helped design and launch the first version of Helpshift Mobile SDK that’s installed in over 1.5 Billion devices till date and Helpshift’s Agent Dashboard that allows 1000s of Support Agents handle over 100 Million+ conversations a month

What will be discussed?

• How do you design Chatbots that people can use everyday?
• Key principles that drove the design decisions behind Helpshift Chatbots
• Designing a tool that lets users build bots without writing code

+Case Study

How Helpshift enabled customer support teams to create, test and deploy Chat Bots to improve their efficiency and decrease response/resolution times

Key Learnings

• When are Chatbots useful?
• What are the different types of Chatbots and how to choose one for your product?
• Using competitive research/analysis and user testing to make better design decisions
• UX challenges while designing a Bot Builder tool

About Helpshift

• Helpshift is a customer service platform that helps brands serve customers in the mobile-first, messaging-based world
• Over 500 Brands, including Microsoft, Supercell, Comcast, Zynga and Target, use Helpshift’s Conversational Messaging, AI and Bots to build an engaged customer base

Early Bird Ticket Price: Rs 599

*Early Bird discount is valid until 11 pm on 20th August

After that price will be Rs 999

NOTE: We also have a special discount in case you're currently a STUDENT. Email  a copy of your valid student id on ayushi@hellomeets.com to avail the same