ISO 20000 Lead Auditor Training and Certification

OVERVIEW

ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

DELIVERABLES

• 4 Days of instructor led classroom training
• Certification exam
• Hard Copy of Course material
• 100% Pass guarantee or second exam free of cost
• Highly experienced and certified trainers
• Free refreshment classes within 6 months

COURSE OUTLINE

• Fundamental principles and concepts in Service Management
• Service Management Control Best Practice based on ISO 20000
• Planning an SMS based on ISO 20000
• Implementing an SMS based on ISO 20000
• Performance evaluation, monitoring and measurement of an SMS based on ISO 20000
• Continual improvement of an SMS based on ISO 20000
• Preparation for an SMS certification audit

BENEFITS 

• This training enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1.
• The participant will gain a thorough understanding of in best practices for planning and implementing Service Management processes starting from the six fields of ISO 20000 i.e.
• Planning and implementing new and changed
• Service delivery process,
• Relationship management processes,
• Problem resolution process,
• Control processes and release processes.

WHO SHOULD ATTEND

After gaining the certificate, you will understand how the SMT exam program contributes to raising the quality of IT Service Management. Following are the roles for whom training is suitable.

• IT Professionals
• Technical experts wanting to prepare for an SMS function
• Persons responsible for the SMS conformity in an organization
• PM or consultants wanting to implement of an Service Management System(SMS)
• ISO 20000 auditors who wish to fully understand the SMS implementation process

EXAM INFORMATION

There is no prerequsite to do this course.

Exam details:

• Exam duration: 3 hours
• Exam format: paper based
• Exam body: PECB
• Open book : Yes

ABOUT TRAINER

Trainer has 23+ years work experince with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master