10th IVASS India Vehicle After Sales Summit by World Auto Forum

India Vehicle After Sales Summit (IVASS) 2024

Event Overview

The India Vehicle After Sales Summit (IVASS) focuses on enhancing after-sales services in the automotive industry. This annual event emphasizes the importance of customer service, workshop profitability, and adapting to the growing EV market. Industry experts, OEM leaders, and service providers gather to discuss best practices, the role of digitization, and future trends for after-sales operations.

Agenda

Session-by-Session Timing & Speakers

• 09:15 AM - 09:30 AM: Registration and Welcome Tea/Coffee
• 09:30 AM - 09:40 AM: Welcome by WAF Team
• 09:40 AM - 09:55 AM: Keynote by Anuj Guglani, Founder & CEO, WAF Group
• 10:00 AM - 11:00 AM: Panel 1: New Age Customer Service & Engagement11:20 AM - 11:45 AM: Networking Break
  • Dimple Mehta (Tata Motors)
  • Vikrantt Mohan (AIAWA)
  • TVC Rao (BYD India)
  • Rajesh Mehrotra (RM Consulting)
• 11:20 AM - 11:45 AM: Networking Break
• 11:45 AM - 1:00 PM: Keynotes on AI & Aftersales Innovations
  • Naveen Gupta (Intellinet Systems) on AI-driven digitization in aftersales
• 2:20 PM - 3:20 PM: Panel 2: EV After Sales Service & Customer Support
  • Pankaj Narula (Maruti Suzuki)
  • S Punnaivanam (Greaves Electric Mobility)
  • Nilesh Shah (Hyundai India)
  • Gurinder Sukhija (Ather Energy)
• 4:00 PM - 5:00 PM: Panel 3: Workshop Profitability and Business Growth
  • Arindam Lahiri (ASDC)
  • Anuj Tyagi (Ford India)
  • Atul Aggarwal (Nissan India)

Speaker Details

Here are the details of 25 key speakers:

• Anuj Guglani – Founder & CEO, WAF Group
• Dimple Mehta – Former Head of Service & Parts, Tata Motors
• Vikrantt Mohan – National President, AIAWA
• Rajesh Mehrotra – Managing Partner, RM Consulting
• Pankaj Narula – Former Executive Director, Maruti Suzuki
• S Punnaivanam – CXO, Greaves Electric Mobility
• Gurinder Sukhija – SVP, Ather Energy
• Nilesh Shah – VP & National Service Head, Hyundai India
• Arindam Lahiri – CEO, ASDC
• Anuj Tyagi – National Head, After Sales, Ford India
• Atul Aggarwal – Director, Aftersales, Nissan Motor India
• Kalpit Shishodia – Director, Volvo Car India
• Rama Shankar Pandey – CEO, Tata Green Batteries
• Rajendra Bhat – Head, After Sales Service, TVS Motor Co
• Vishal Bhat – Head of Service Business, VW India
• M Dhananjayan – MD, Focus Group (India & Middle East)
• Ketan Girap – Former Business Director, Nippon Paint
• Chris White – President, Keco Body Repair Products
• Tanuj Pugalia – CMD, Pugalia Group
• S Muralidharan – Chairman, Mobility Aftermarket
• Ramesh Rajagopalan – Head, Customer Services, Volvo Eicher
• Harsh Vashist – MD, Sparsh Group
• Subhajit Roy – Former VP, TVS Automobile Solutions
• Manjit Singh Bala – CEO, Hass Ventures India
• Avijit Lahiri – Regional Head, Motorindia Group

Event Highlights

• Focus on EV aftersales, profitability, and challenges in customer support.
• Discussions on workshop profitability, integrating new technologies, and enhancing customer satisfaction.
• Industry Best Practice awards to companies like MG Motor and Volkswagen for innovations in customer communication and service efficiency.

Other Key Details

• Event Name: India Vehicle After Sales Summit (IVASS) 2024
• Date: 14th December 2024
• Time: 9:15 AM to 5:45 PM
• Venue: Holiday Inn, Aerocity, New Delhi
• Participating Companies: Maruti Suzuki, Hyundai, Tata Motors, VW, MG Motor, Hero MotoCorp, TVS, and more.
• Expected Turnout: Senior executives from OEMs, dealerships, service centers, and tech providers
  

Who Should Attend?:

• Automotive professionals,
• particularly those involved in after-sales service,
• workshop management, and
• EV service operations.

Why Attend?:

Attendees will gain actionable insights on boosting profitability, customer engagement, and service innovation. Networking opportunities with top industry leaders and learning from real-world case studies make this event invaluable.

Journey of Past Years:

This summit has grown over the past nine years, adapting to industry needs and focusing more recently on the digital transformation of aftersales services​

​World Auto Forum

​Motorindia